From personalised cufflinks to made-to-measure suits, the service levels we experience on our customer journey are changing. You can even have your morning cup of coffee made individually for you by a skilled barista and your name emblazoned on the cup. Whether you opt for the tall caramel macchiato with soy or the venti mocha with whipped cream, we have a degree of expectation when it comes to customisation.
And the world of FM is no exception. However, finding a Facilities Management provider who has the flexibility to provide tailored solutions with in-house design and install capabilities to boot is not, perhaps, as easy as ordering that coffee to go.
PWP Facilities Management recognise that, when it comes to service, one size does not fit all. The company prides itself on providing completely bespoke, quality building services and maintenance for some of the UK’s leading organisations; one of which is DPDgroup UK.
PWP Facilities Management have been a supply chain partner to DPD, consistently voted the UK’s favourite parcel delivery company, for over 20 years; a testament to PWP’s outstanding technical excellence, innovation, integrity and an uncompromising commitment to their customers’ requirements.
Bob Sowter, Managing Director of PWP explains the ethos behind the company. “We provide preventative and reactive maintenance packages to meet our clients’ ever changing needs. We get under the skin of the business and provide an integrated approach which ensures we always deliver the optimum solution to our customers.”
“We also operate a 24/7, 365 days per year call-out facility” adds Bob “and have our own, trusted in-house team of professional, highly skilled engineers. We truly value our staff – they all have the company’s inimitable DNA and are the reason why we consistently deliver exemplary standards of service. Our unwavering commitment to flexible, bespoke FM packages ultimately allows our clients to focus on their core business and bottom line.”
DPD has earned a reputation for being the most innovative carrier in the express parcels sector and, with a new £100m state-of-the-art Superhub in Hinckley, the largest of its kind in Europe, now has the capability to sort up to 72,000 parcels per hour, increasing DPD’s overall UK parcel capacity by 65% on this 33-acre site alone.
From relatively humble beginnings in 1970 as Courier Express, the now market-leading company changed its name to Parceline in 1984 before being acquired by La Poste in 2000 and became known as DPD from 2008.
Today, DPD has over 11,000 people across the UK, operating 3,675 vehicles from 56 locations and servicing no less than 6,500 customers. Even operating on this scale, customers receive a one hour delivery window via SMS or email so they don’t need to wait in all day thanks to DPD’s Predict service whilst Follow My Parcel allows customers to watch the progress of their parcel on a real-time map and supplies a final 15-minute time slot.
It is this nimbleness that first led DPD to look for a services partner agile enough to adapt with the business as their requirements evolved; a partner they found in PWP who also inherently believe that customer-focused delivery propositions are key.
Mark Wilkes, Director of Technical Services DPDgroup UK adds, “PWP are a trusted partner of DPDgroup UK and offer a first-class, robust in-house range of mechanical, electrical and specialist services which includes Facilities Management. Their ability to understand our operational requirements, always engage in a positive manner and deliver flexible, bespoke cradle to grave solutions cost-effectively is essential in aiding DPDgroup UK in their continuing growth programme.”
Not only do PWP provide comprehensive and continually evolving FM services to DPD, but they also supply a full suite of services including mechanical, electrical, fire & security and data; all, again, in-house so the quality is guaranteed. In addition, the company carries out everything from small works to major projects throughout the UK.
PWP offer complete whole life solutions with impressive in-house capabilities, including design and installation, in each discipline for replacements, upgrades, refurbishments, new projects and Facilities Management. Feasibility reporting, condition reporting and costing assistance are also available to contracted clients.
“With PWP”, concludes Bob “you can be assured that your whole business is safe, secure and legally compliant with the latest legislation. We deliver quality and value every step of the way. No compromise is made. Technical excellence and the highest levels of customer service go without saying but the company also prioritises health & safety and green technologies whilst providing completely bespoke packages.”